I cannot log in

Work through these in order. Most sign-in problems are one of the first three.

Are you at the right door?

There are four sign-in pages, one for each kind of person, and your password only works at yours. Entering a parent's password on the teacher page fails exactly the same way a wrong password does, which makes this the most common cause and the least obvious one.

| You are | Your page | | --- | --- | | A parent or guardian | /family/login | | A teacher, or a head of department | /teacher/login | | Office staff, accounts, or the principal | /admin/login | | A ShikshaFlow operator | /platform/login |

If you are not sure, start at the home page and pick the door that describes you.

Is the email the one the school has?

The address you sign in with is the one the school entered in its records — not necessarily the one you use every day. A parent with two addresses is a frequent case: the school may hold the other one.

The office can tell you which address is on file. They cannot see your password.

Has your account been created yet?

Being enrolled at the school is not the same as having a login. Somebody at the school has to invite you, and until they do there is no account to sign in to — the page will simply refuse you.

If you have never received an invitation email, ask the school office to send one. For a parent this is a single action on the student's profile.

Reset your password

Use Forgot password on your sign-in page. The link is sent to the address the school holds for you, and it is valid for one hour and can be used once.

If the email does not arrive:

• Check the spam or junk folder. It arrives from the school's own sending address.
• Wait a few minutes before requesting another. Each new request invalidates the previous link, so requesting three in a row and then clicking the first one will fail.
• Confirm the school has the address you are checking (see above).

Your account may be locked

After several failed attempts in a row, sign-in is blocked for a short period. This is deliberate, it protects children's records, and waiting is the only fix — a fresh password reset will not clear it. Try again after fifteen minutes.

Still stuck

Contact the school office. Tell them:

• which of the four pages you are using,
• the email address you are typing,
• and whether the reset email arrives at all.

Those three answers identify almost every remaining case. School staff can confirm your address and re-send an invitation; nobody at the school and nobody at ShikshaFlow can see or tell you your password, so they will not be able to read it back to you.