Notifications
Your alerts, and choosing where the school reaches you.
Everything the school has sent you, and the settings that decide how it arrives.
The list is the record
Fee receipts, results, absence alerts and school notices all land here. Even if you missed the message on WhatsApp or e-mail, it is in this list — so this is the place to check before telephoning the office to ask whether something was sent.
Choosing your channels
You can choose where each kind of update reaches you. Two things are worth knowing:
- Some messages cannot be switched off. Anything the school must be able to prove it told you — a fee demand, a result, a safety notice — will always appear here even if you mute every channel.
- Muting a channel does not delete the message. It only stops the phone buzzing.
If your school uses WhatsApp, messages go to the number recorded for you. If that number changes, update it in My profile — the school cannot guess it, and a fee reminder sent to an old number is one you will not see until the due date has passed.
More than one child
You will receive updates for each child linked to you, and each message names the child it is about. If you think you are missing one child's updates, check that both children are linked to your account on the dashboard rather than assuming the alert failed.
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